How long can a seller call a consumer listed on the National Do-Not-Call Registry if there's an established business relationship?

A seller can call a consumer listed on the National Do-Not-Call Registry for up to 18 months if there is an established business relationship. This established business relationship typically refers to any interaction the seller has had with the consumer that involves a financial transaction, service, or communication that occurred during the previous 18 months.

The timeframe allows sellers to maintain contact with consumers they have served, acknowledging that there may be valid reasons for ongoing communication, such as promotions or updates related to services or products the consumer has already engaged with. However, after this 18-month period, the seller must cease calling unless they have obtained explicit consent from the consumer to continue communication.

This balance helps protect consumer privacy while still allowing businesses to leverage their previous interactions. The other durations provided in the options—6 months, 12 months, and 24 months—are not aligned with the established guidelines set forth by the regulations governing the National Do-Not-Call Registry.